WHAT ARE THE SHIPPING TIMES?
We process orders within 1-2 working days. Sometimes this can take slightly longer, depending on how busy we are, so we apologise in advance.
Delivery times are 10-15 days.
WHAT ARE THE SHIPPING COSTS?
We offer free shipping in Europe only. For all other countries, shipping costs 6.90 euros.
Additional costs may apply, but so far we have not received any complaints from our customers.
WHERE DO YOU SHIP TO?
In principle, we ship worldwide. Some countries may not be able to benefit from our offers, for which we apologize in advance.
WHAT HAPPENS IF MY DETAILS WERE ENTERED INCORRECTLY OR CHANGED?
Please contact us immediately at lugino.contact@gmail.com to make changes to your order in good time.
If the parcel has already been shipped, unfortunately we can no longer make any changes.
If the product is returned, we will contact you to decide how to proceed. Shipping costs will not be refunded.
HOW CAN I GET INFORMATION ABOUT THE STATUS OF MY PARCEL?
We offer tracked shipping. Thank you for sending your request to lugino.contact@gmail.com.
Please note that it may take 3-5 days for tracking information to update in the system.
MY ORDER WAS PLACED MORE THAN 25 DAYS AGO, BUT IT HAS NOT BEEN DELIVERED. WHAT CAN I DO?
Please note that it may take 3-5 days for tracking information to update in the system.
MY ORDER WAS PLACED MORE THAN 25 DAYS AGO, BUT IT HAS NOT BEEN DELIVERED. WHAT CAN I DO?
Your order may sometimes take longer than expected. Unfortunately, we do not have full control over the delivery process.
Contact us at lugino.contact@gmail.com and we will do our best to resolve the issue.
DO YOU OFFER A RIGHT OF WITHDRAWAL ON GOODS?
We are confident in our products, which is why we have extended your rights from 14 to 60 days, so there is no risk!
Items must be unused, in their original condition and in their original packaging.
MY PRODUCT HAS A MANUFACTURING DEFECT AND/OR IS FAULTY. WHAT CAN I DO?
We only replace an item if it is defective or damaged.
In this case, if you would like to replace the same item, please a) take a photo or video of the defective or damaged item, b) email it to lugino.contact@gmail.com and c) let us know about your claim. We will contact you to resolve the situation.
HOW CAN I GET A REFUND FOR MY GOODS?
After checking your return, we will contact you to arrange the refund.
The refund will be made using the payment method used at the time of payment.
IS ONLINE PAYMENT SECURE?
Yes, data transfer is encrypted, so your information is safe.